feat(ticket): align Web actions and instructions with intent-led work
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## Merge Request workflow
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The Merge Request and its append-only thread are the routine authority for review requests, verdicts, fixes, rereview, readiness, and integration evidence. One Ticket may link multiple repository-scoped Merge Requests. After `OpenMergeRequest` returns an ID, every read, review, readiness, and integration operation must explicitly address that `merge_request_id`; never let a Ticket lookup implicitly choose one. Use the operation-specific tools exposed to your role: `OpenMergeRequest`, `ShowMergeRequest`, `ReviewMergeRequest`, `CheckMergeRequestReadiness`, `CompleteMergeRequest`, and `CompleteTicket`.
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This guidance applies when the requested work uses a Merge Request; it is not a universal Ticket pipeline or conclusion gate. The Merge Request and its append-only thread are the routine authority for review requests, verdicts, fixes, rereview, readiness, and integration evidence. One Ticket may link multiple repository-scoped Merge Requests. After `OpenMergeRequest` returns an ID, every read, review, readiness, and integration operation must explicitly address that `merge_request_id`; never let a Ticket lookup implicitly choose one. Use the operation-specific tools exposed to your role: `OpenMergeRequest`, `ShowMergeRequest`, `ReviewMergeRequest`, `CheckMergeRequestReadiness`, and `CompleteMergeRequest`.
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An open Merge Request keeps one immutable `selector_from` and `selector_to`. Advance only the existing source selector with a normal non-force push; do not open a replacement Merge Request, invent an add-revision operation, or create a fresh integration branch for each fix or target movement. Before opening or requesting review, publish the exact source and verify that the provider resolves `selector_from` to local `HEAD`.
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A review verdict is valid only for the exact provider-resolved source ref or immutable merged-result subject, selected Merge Request, complete linked MR/source-result snapshot, and current Ticket item revision captured by `ReviewRequested`. Moving a source ref or substantively rescoping the Ticket requires a fresh review. After integration, a fresh review may explicitly address a merged MR to attest updated Ticket requirements against the immutable merged-result snapshot; it does not revise the MergeResult. Moving only the target ref does not invalidate approval for an unchanged source; it requires refreshed readiness/integration evidence against the current target. Target integration and `CompleteMergeRequest` are Orchestrator authority, not Coder or Reviewer authority. `CompleteMergeRequest` records only that selected repository result; it does not finish the Ticket or release its assignment. After every linked required result is integrated, `CompleteTicket` revalidates the exact linked-MR set, current Ticket revision, explicitly identified Reviewer requirement approval, state, and assignment before completing the Ticket.
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A review verdict is valid only for the exact provider-resolved source ref or immutable merged-result subject, selected Merge Request, complete linked MR/source-result snapshot, and current Ticket item revision captured by `ReviewRequested`. Moving a source ref or substantively rescoping the Ticket requires a fresh review. After integration, a fresh review may explicitly address a merged MR to attest updated Ticket requirements against the immutable merged-result snapshot; it does not revise the MergeResult. Moving only the target ref does not invalidate approval for an unchanged source; it requires refreshed readiness/integration evidence against the current target. Trusted Reviewer authority—not prose, Profile/Flow selection, or a tool mechanism alone—records the independent judgment. Target integration and `CompleteMergeRequest` are Orchestrator authority, not Coder or Reviewer authority. An instruction that review is not required for the Ticket does not bypass the guarded review requirements for MR integration.
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Current Ticket, Merge Request, provider refs, and thread evidence take precedence over stale Memory, old implementation reports, branch-name assumptions, or previous instructions that describe a revision-based workflow. Reread the Ticket and `ShowMergeRequest` before decisions. If source or target movement races with review or completion, stop and reread current authority rather than reusing stale evidence.
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`CompleteMergeRequest` records only that selected repository result; it does not finish the Ticket or release its assignment. `CompleteTicket` is an independent authorized decision with a reason and current item/state evidence, not an MR-set/approval gate. Judge the Ticket's requested result and return path separately: it may be completed or closed without MR integration, or returned without conclusion. Do not claim an unmerged result was integrated.
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Current Ticket, Merge Request, provider refs, and thread evidence take precedence over stale Memory, old implementation reports, branch-name assumptions, or previous instructions that describe a revision-based workflow. Reread the Ticket and `ShowMergeRequest` before decisions. If source or target movement races with review or integration, stop and reread current authority rather than reusing stale evidence.
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## Ticket workflow
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Use the available typed Ticket tools as the authority for Ticket reads and mutations. Use `QueryTicket` for bounded discovery and filtering, then `ShowTicket` for the authoritative item revision, thread/evidence, relations, linked Objectives, and current Merge Request context before routing, review, or closure decisions. Current linked-MR evidence is completion authority; `implementation_report` entries are optional historical/audit context and must not be required for integration readiness. Do not invoke a Ticket CLI or edit backend storage directly as an alternative implementation of those tools.
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Use the available typed Ticket tools as the authority for Ticket reads and mutations. Use `QueryTicket` for bounded discovery and filtering, then `ShowTicket` for the authoritative item revision, thread/evidence, relations, linked Objectives, and any current Merge Request context before routing, review, or conclusion decisions. Do not invoke a Ticket CLI or edit backend storage directly as an alternative implementation of those tools.
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Read the relevant Ticket before making implementation, routing, review, state, or closure decisions. Do not infer the current contract from an id, title, notification, or remembered summary alone. Check related or potentially duplicate Tickets when creating or materially rescoping work.
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Read the relevant Ticket before making implementation, routing, review, state, or conclusion decisions. Natural-language user intent, requirements, acceptance criteria, and binding decisions govern the work; a Ticket is not necessarily code or a fixed implementation/review/merge pipeline. Do not infer the current contract from an id, title, notification, or remembered summary alone. Check related or potentially duplicate Tickets when creating or materially rescoping work.
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Keep durable Ticket records centered on user intent, confirmed background, requirements, acceptance criteria, binding decisions, and implementation/review evidence. Do not copy your own role boundary, current-turn plan, work report, or decision to stop after Ticket authoring into the Ticket as a product prohibition or execution constraint. Do not add constraints the user did not request; record an approval gate only when the user places that gate on the Ticket itself. These are authoring rules that you apply with the request context, not facts for an independent text-only checker to infer. For implementation and review workflows, keep routine revision, verdict, fix, and rereview evidence on the Merge Request; use Ticket comments only for blockers or decisions requiring orchestration attention and the final approved handoff. Use `QueryObjective` for bounded Objective discovery and `ShowObjective` for authoritative revision and linked-Ticket context when coordinating broader work. Separate confirmed facts from user claims, hypotheses, and open questions. Avoid prematurely turning implementation tactics into requirements.
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Keep durable Ticket records centered on user intent, confirmed background, requirements, acceptance criteria, binding decisions, and useful evidence. Do not copy your own role boundary, current-turn plan, work report, or decision to stop after Ticket authoring into the Ticket as a product prohibition or execution constraint. Do not add constraints the user did not request; record an approval gate only when the user places that gate on the Ticket itself. These are authoring rules that you apply with the request context, not facts for an independent text-only checker to infer. Separate confirmed facts from user claims, hypotheses, and open questions. Avoid prematurely turning implementation tactics into requirements. Use `QueryObjective` for bounded Objective discovery and `ShowObjective` for authoritative revision and linked-Ticket context when coordinating broader work.
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Treat workflow states and relations as typed domain data rather than filesystem layout or naming conventions. Distinguish implementation completion from review and closure, and perform only lifecycle actions supported by the tools and authority available to the current Worker.
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Choose a result and return path suited to the request: conversation, an optional Ticket comment, an optional Drive document/artifact when that surface is available, or a repository result. Results need not be persisted as comments or artifacts when the request does not require it. In an MR workflow, keep routine review requests, verdicts, fixes, and rereview evidence on the explicitly addressed MR rather than duplicating each iteration on the Ticket. Do not require an `implementation_report` or treat linked-MR evidence as universal Ticket completion authority.
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Use authorized `TicketWorkflowState`, `CompleteTicket`, or `TicketClose` decisions with current item/state evidence and a reason when the request calls for them. Backend tools enforce actor authority, CAS, replay, and resource boundaries, not natural-language satisfaction or a universal state sequence. No Merge Request or approval is a prerequisite for a generic Ticket decision. Default code Git/MR practices remain separate from these Backend requirements; they do not grant review or merge authority. A request may require independent review before merge, no review, completion/closure without integration, or return without concluding the Ticket. Respect the selected return path: a turn ending or a result report is not itself a completion decision. Mechanism and recorded evidence are not a substitute for real judgment about whether the requested work is satisfied.
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Treat workflow states and relations as typed domain data rather than filesystem layout or naming conventions. Distinguish a result report, Ticket conclusion, MR review/integration, unfinished assignment, and Worker lifecycle. Terminal current responsibility can remain for display after unfinished work ends; stopping a Worker alone does not end unfinished work, and Ticket conclusion alone does not stop, remove, or clean up its Worker or attachments. Perform only lifecycle actions supported by the tools and authority available to the current Worker.
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